Privacy Policy

1What this policy covers

Citizen Air, LLC ("Citizen Air", "we", "us") is an FAA Part 135 air carrier based at William R. Fairchild International Airport, 1402 Fairchild Airport Rd, Port Angeles, WA 98363. This policy explains how we handle information about you. It covers:

• flycitizenair.com , including the contact, quote and booking request forms.
• The SoundPass app at app.soundpass.flycitizenair.com and soundpass.flycitizenair.com, for every level: Free, Household and Business.
• The flights and services we provide: charter, cargo, flightseeing, SoundPass flights and empty legs, the FBO at CLM, flight training, aircraft rental and maintenance.
• Calls, emails and messages with our team.

Where this policy stops

• Sites and apps run by others, even when we link to them: Stripe's payment pages, social media, and the local businesses listed on Plan Your Stay. Their own policies apply.
• A signed agreement, such as a fractional ownership, aircraft management or business agreement, can carry its own confidentiality terms. Where it protects you more, it applies.
• Records about our own employees.

Our SoundPass Terms and Charter Terms are the contracts for your membership and your flights. Where they already set out how we handle your information, this policy points to the section instead of repeating it. This is the privacy policy for SoundPass referred to in Section 13 of the SoundPass Terms.

2What we collect

Most of it comes from you. Some comes from the people and systems that book and fly you.

3Why we use it

• To answer you, quote your trip and book it.
• To run your account, bookings and payments, fly safely and meet the rules we fly under, as SoundPass Terms Section 13.2 sets out.
• To match seats under SoundPass Terms Section 4.11.
• To count where our passengers travel from, in totals and never by name, for tourism and air-service reports to public partners such as the City of Port Angeles.
• To keep the website and app working and safe: stop automated sign-ups and form spam, fix errors, and see where people get stuck.
• To send you service messages and, as section 6 explains, news and offers.
• When the law requires it, or to protect passengers, crew, aircraft and our rights.

4Who we share it with

5Analytics, cookies and session recordings

PostHog runs on the website and the SoundPass app. Amplitude runs on the app. Both show us how pages are used: what people click, where they stop, and what breaks. Both can record a session, which lets us replay the clicks, scrolling and page changes of a visit.

Recordings mask what you type into forms, and they do not run on payment or identification screens. We use no advertising cookies and no ad networks.

If your browser sends a Global Privacy Control signal, we treat it as a request to turn analytics off. You can also block or delete cookies in your browser's settings.

6Email and other messages

7Health and accessibility information

We do not ask for your medical history. Sometimes you tell us something health-related so we can fly you or your shipment properly: a wheelchair or other mobility need, a service animal, a medical device, or how a medical or lab shipment must be handled.

We use what you tell us only for that trip or shipment, share it only with the crew and the people handling it who need to know, and never use it for marketing. Please do not send us medical records.

8Children

SoundPass accounts are for adults (SoundPass Terms Schedules A.1 and B.1). Children fly as travelers on an adult's booking, and the adult gives us the details SoundPass Terms Section 3.6 and the Charter Terms require.

The website and app are not meant for children, and we do not knowingly collect information directly from a child under 13. If you think a child has given us information, tell us and we will delete it.

9How we protect it

• You sign in to the SoundPass app with a link we email you. There is no password to guess or reuse, and each link works once.
• Cards in the app are entered with Stripe, so the app does not store your full card number.
• Only the people named on your account can get account, flight or billing information (SoundPass Terms Section 13.4; Charter Terms, Confidentiality).
• Our team sees only what their job needs.

No system is perfectly secure. If a breach affects your information, we will tell you as the law requires.

10How long we keep it

We keep information only as long as we need it to serve you or as long as the law requires, then delete it.

11Your choices and rights

Wherever you live, you can:

Using these rights costs nothing and does not change your price or the service you get. We may ask you to confirm a request from the email address on your account. We answer within 30 days. We follow the privacy laws that apply to us, and we give these rights to everyone, not only to residents of states that require them.

12Changes to this policy

When we change this policy, we change the date at the top. If a change affects how we use your information, we email account holders at least 15 days before it takes effect, matching SoundPass Terms Section 12.2. Earlier versions are available on request.